Customer Service Executive

At Artipoppe we envision a world where all mothers feel free, equal and empowered by the grace of their instincts. In our quest to conquer the world with our vision, we are looking for a Customer Service Executive.

You are brilliant, unconventional and see opportunities to reach for the best where others take the ordinary for granted. Are you the Customer Service Executive talent that resonates with our vision and aesthetics and ready to join our team?

You will represent Artipoppe as a brand through a variety of communication channels and aim to provide outstanding customer service and support to our customers from all over the world. With a proactive hands-on mentality and strong attention to detail, you are willing to go the extra mile to meet customers’ expectations.

I absolutely love the positive energy of the company and my team. The work is fast paced and very rewarding. It is great to be able to work with such high quality products. – Ieva, Customer Care

Your responsibilities include, but are not limited to

• Providing exceptional online customer service support with excellent written communication skills;

• Managing customer cases providing support and information regarding products, stock availability, order inquiries, returns, exchanges and shipping information;

• Maintaining in close cooperation with our shipping department and partners (FedEx, DHL and PostNL);

• Available to provide support across departments, e.g.: operations;

• Looking for continuous improvement in internal processes.

• Occasionally assist with office tasks as needed.

Your qualifications

• Impeccable written and verbal command of English;

• Excellent Microsoft Office skills (Excel, PowerPoint);

• Creditableness, ability to work under pressure, capacity for teamwork;

• Proactive, good organizational skills and time management;

• Attention to detail;

• Hands-on mentality;

• Experience in customer care or hospitality is a pre;

• Able to set the highest possible standards both for yourself as well as everything around you;

• A passion for the customer and ability to deliver exceptional customer service.

This role also offers

• An open, informal work environment with much room for personal growth;

• An informal, positive, and dynamic working atmosphere;

• Fresh, organic fruit available in the office every day;

• The opportunity to work from home;

• 25 vacation days per year, plus a day off for your birthday;

• 20 remote days per year to work from abroad;

• Development opportunities;

• A bicycle leasing program;

• The Artipoppe employee discount program;

• Yearly team (building) events;

• MacBook and iPhone provided.

40 hours a week at Artipoppe HQ in Lexmond, the Netherlands.

Please apply if you are interested in becoming Artipoppe’s Customer Service Executive and think you match our brand DNA and qualifications.

All applicants will receive equal consideration without regard to gender identity, race, color, religion, national origin or disability.